Privacy Policy 

Welcome to River Rock Retreat, LLC (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, inquire about our vacation rental property, or make a reservation.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Full name
• Email address
• Phone number
• Mailing address
• Reservation details
• Payment information
• Guest preferences or special requests
• Communications sent through contact forms, email, or messaging platforms

We may also automatically collect certain technical information when you visit the website, including:

• IP address
• Browser type
• Device information
• Pages viewed
• Referral source
• Date and time of visits
• Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

• Process and manage reservations
• Communicate with you regarding bookings or inquiries
• Provide customer service and guest support
• Send reservation confirmations and property information
• Improve website functionality and user experience
• Prevent fraudulent activity or misuse
• Comply with legal obligations

We may also use your email address to send occasional updates, promotions, or property news. You may opt out of marketing communications at any time.

3. Payment Information

Payment transactions may be processed through secure third-party payment providers. We do not store complete credit card information on our servers unless specifically stated.

We encourage users to review the privacy policies of any third-party payment processor used through this website.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website performance
• Remember user preferences
• Analyze website traffic and usage patterns
• Support marketing and advertising efforts

You can modify your browser settings to decline cookies; however, some features of the website may not function properly.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third parties only when necessary to:

• Process reservations or payments
• Provide website hosting or technical services
• Comply with legal requirements
• Protect our rights, guests, or property

Third-party service providers are expected to maintain the confidentiality and security of your information.

6. Third-Party Websites

This website may contain links to third-party websites, including booking platforms, local attractions, or social media sites. We are not responsible for the privacy practices or content of those external websites.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is completely secure.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

• Request access to your information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information below.

9. Children's Privacy

This website is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

River Rock Retreat
contact@riverrockretreatbellaire.com